Refund and support policy

Last updated September 22, 2026

One-time purchases

If a paid approval link cannot be created because of a JobNeatly technical failure, request a refund within 14 days.

Subscriptions

Subscriptions can be cancelled before the next renewal. Access remains available through the paid period. If a duplicate or incorrect charge occurs, contact support within 14 days.

How to request help

Email arikrock111@gmail.com with the account email and a description of the problem. Do not send card details.

This policy does not limit rights that cannot be waived under applicable consumer law.